We want you to know that when you use our website you can trust us with your information. We are determined to do nothing that would infringe your rights or undermine your trust. This Privacy Notice describes the information we collect about you, how it is used and shared, and your rights regarding it.
All the information which we hold about you is provided to us by yourself when you use our website.
Our Lawful Basis for processing your information.
- The General Data Protection Regulation (GDPR) requires all organisations that process personal data to have a Lawful Basis for doing so. The Lawful Bases identified in the GDPR are:
- Consent of the data subject
- Performance of a contract with the data subject or to take steps to enter into a contract
- Compliance with a legal obligation
- To protect the vital interests of a data subject or another person
- Performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
- The legitimate interests of ourselves, or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.
Examples of legitimate interests include:
- Where the data subject is a client or in the service of the controller
- Transmission within a group of undertakings for internal administrative purposes
- Processing necessary to ensure network and information security, including preventing unauthorised access
- Processing for direct marketing purposes, or to prevent fraud
- Reporting possible criminal acts or threats to public security
Our Lawful Basis is consent of the data subject and /or performance of a contract and our Legitimate Interest is where the data subject is a client or in the service of the controller.
We use your information to:
- Provide information, advice and guidance, including about third party services
- We do not process or support payments for goods and services
- To monitor and analyse usage and activity trends
- Maintain the safety, security and integrity of our website
- Direct your enquiries to the appropriate customer support service
- Investigate and address your concerns
- Communicate with you about products, services, promotions, studies, surveys, news, updates and events
- Investigate or address legal proceedings relating to your use of our services/products, or as otherwise allowed by applicable law
- Make statutory returns as required
We do not use automated decision-making in the processing of your personal data.
We collect and process both personal data and special categories of personal data as defined in the GDPR. This includes:
- Phone number
- Location details
- Device IP address
We do not collect other personal information like date of birth, ethnicity etc or payment or bank details
We may share your personal data with:
- Delivery partners
- Our legal advisors in the event of a dispute or other legal matter
- Law enforcement officials, government authorities, or other third parties to meet our legal obligations
- Any other party where we ask you and you consent to the sharing
We do not transfer any personal data to third countries or international organisations.
We retain your personal data where provided, included where harvested from other sites unless you ask us to delete it or where we are made aware the information is no longer displayed on those other sites. Our Retention and Disposal Policy (copy available on request) details how long we hold data for and how we dispose of it when it no longer needs to be held. We will delete or anonymise your information at your request unless:
- There is an unresolved issue, such as claim or dispute
- We are legally required to; or
- There are overriding legitimate business interests, including but not limited to fraud prevention and protecting customers’ safety and security.
The General Data Protection Regulation gives you specific rights around your personal data. For example, you have to be informed about the information we hold and what we use it for, you can ask for a copy of the personal information we hold about you, you can ask us to correct any inaccuracies with the personal data we hold, you can ask us to stop sending you direct mail, or emails, or in some circumstances ask us to stop processing your details. Finally, if we do something irregular or improper with your personal data you can seek compensation for any distress you are caused or loss you have incurred. You can find out more information from the ICO’s website http://ico.org.uk/for_the_public/personal_information and this is the organisation to which you can complain if you are unhappy with how we deal with you.
Accessing and Correcting Your Information
You may request access to, correction of, or a copy of your information by contacting us via our Contact Form.
By filling in our contact form the information is not held on the website, only on the receiving email system and server.
We are an information, advice and guidance website and do not conduct marketing or directly send out marketing material.
What we do in the event of a personal information data breach
When a personal data breach has occurred, if it is not likely to pose a risk to the to people’s rights and freedoms we will document the breach has happened and notify the individual. If there is a risk to a person’s rights and freedoms we will notify the Information Commissioner’s Office within 72 hours.
Information collected by cookies is now classed as personal data.
What are cookies?
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. They are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.
Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Some data collected is designed to detect browsing patterns and approximate geographical location to improve user experience.
Some websites may also contain images called ‘web beacons’ (also known as ‘clear gifs’). Web beacons only collect limited information, including a cookie number, a timestamp, and a record of the page on which they are placed. Websites may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign (for example by counting the number of visitors).
- Validate users
- Remember user preferences and settings
- Determine frequency of accessing our content
- Measure the effectiveness of content posted; and
- Analyse site visits and trends.
Depending on the browser you are using to view the website you may also have cookies when looking at the website. For example, if you are using Chrome you may find you have other cookies via the browser. For more information see: https://policies.google.com/technologies/types
For more information on cookies in general: www.aboutcookies.org and how to control cookies visit: https://www.aboutcookies.org/how-to-control-cookies/
This website is currently being hosted through credofy.
Like most standard websites, it uses log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in the log files, including but not limited to IP addresses, is linked to personally identifiable information.
The site uses the Google reCAPTCHA API. on the contact form page. It works by collecting hardware and software information, such as device and application data, and sending these data to Google for analysis. The information collected is used for improving reCAPTCHA and for general security purposes. It will not be used for personalized advertising by Google.
We will occasionally update our Privacy Notice. When we make significant changes, we will notify you of these through publishing the updated Notice on our website.